Refund policy

Return & Refund Policy

At DriveTouchdown™, we want every order to arrive safely and correctly. Refunds or re-delivery may be offered only in the following situations:

Eligible for refund or re-delivery:

1. Wrong item received
If we sent the wrong product or the wrong team slide, please contact us with your order number and clear photos of the item received.

2. Lost package
If the tracking information has not been updated for more than 15 days, the package may be considered lost and eligible for refund or re-delivery.

3. Damaged package
If your package arrives damaged, please contact us within 3 days of delivery with photos or videos showing the damage.

Not eligible for refund or re-delivery:

1. Customer no longer wants the product
Refunds are not available if the customer simply does not like the product or changes their mind after purchase.

2. Cancellation after shipping
Once an order has been shipped, it cannot be canceled.

3. Incorrect address or failed delivery
We are not responsible for failed delivery if the recipient cannot be contacted, the address is incorrect, or the package arrives at the destination but is not picked up.

4. Remote areas, islands, or restricted regions
Orders shipped to remote countries, islands, or certain regions may not be eligible for refund or re-delivery due to carrier limitations.

5. Installation issues
The projector is peel-and-stick. Refunds are not available if the adhesive was applied to a dirty or wet surface, or if the device was removed and re-stuck.

How to request a refund or re-delivery
Email drivetouchdown.us@outlook.com with your order number, a short description of the issue, and photos or videos. We respond within 24–48 hours. Approved refunds are issued to the original payment method within 5–10 business days.